Do you need a Chief Operating Officer (COO)? To answer this, we first need to understand what a COO is. This is not so easy as we have found that the role of a COO can vary hugely...
Can Consultants deliver results without ever being on-site? In short, yes. If we look at one definition of a Consultant, that being a person who provides professional or expert advice in a...
Where's the innovation in retail? “If you always do what you’ve always done, you’ll always get what you’ve always got.” Does this adage apply to the high street? Perhaps a...
Who’s marketing to me? I am a fifty-something husband, father and entrepreneur and despite what my teenage sons tell me, I do not believe I am completely ‘out...
I'm a disloyal customer! Are you? In the last 12 months, I have switched business and current bank accounts, car, home and pet insurance, broadband provider, gas and...
If I ran my local GP practice... If I spent some time in my local NHS GP practice, I am positive I could find areas where people, process and technology are clashing...
Leadership is difficult. As a leader, when do you move from supporting and guiding to telling and doing? Is it ever OK to sit back and let your people fail to...
How GDPR ready are you? A customer contacts your business and requests a copy of all personal data you hold on him (Subject Access Request). Here are some...
